FAQs
Yes, we offer a free quotation service and all repairs have a lifetime guarantee.
No, We repair all types of computers including laptops, desktops and Mac’s.
Yes, we repair all types of Apple devices including screen replacements on MacBook's.
We repair all brands & models of PC and Laptop, including Apple products such as iMac’s and MacBook's subject to spares being available. We hold a large range of spares and what we do not have in stock we can get very quickly.
Yes, we both stock, and have access to, all screen types. Alternatively you may wish to supply your own screen and we will be happy to fit it for you.
Yes. Firstly, we do not access any of your data unless you have specifically asked us to do so, or that it is required due to the nature of the fault. No copies of data are made or retained unless instructed to do so. No data is ever deleted without your permission and we can backup and restore any data should we need to replace a hard drive for example.
It depends. We do offer a site visit service (subject to location) and do not charge a callout fee. Sometimes the repair is simple and can be done on-site.
However, sometimes it is more complex or requires specialist equipment. In these cases we would take the unit to our workshop for repair and can return it to you when complete. It is also often much cheaper for the repair to be completed in our workshop as you are not paying for the engineers time on site. We offer both options so you can choose to suit your requirements.
We can typically diagnose most things within 24-48 hours and repair times are subject to complexity and spares availability. We also offer an express service for an additional charge.
This depends upon the circumstances. Should the unit not be repairable or you choose not not proceed with repairs then we charge a nominal diagnostic fee. If we proceed with a repair or we source new equipment on your behalf then a diagnostic fee is not charged and you pay the price quoted for repair or replacement equipment.
Sometimes it is not economical to repair a computer. If we feel that the cost of repairing or replacing a faulty part or software on your computer is not money well spent, then we will tell you so. In these cases we can offer to transfer or backup your data to another device. We also offer you the option of donating your old device to Tameside Community Computers for recycling.
Yes. We donate all equipment that can't be repaired or is no longer needed to Tameside Community Computers so that it can help bridge the Digital Divide and prevent damage to the environment. We of course get customer approval prior to donating. Details can be found at Tameside Community Computers CIC | laptop donations tameside | The Old Courthouse Business Centre, Chapel Street, Dukinfield, UK
